General Manager - Digital transformation and Analytics

Reporting directly with the CEO for developing and driving digital transformation. 

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Was accountable for:

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Cyber Security 
•    Address all internal audit findings
•    Multifactor authentication 
•    Containerisation on mobile devices 
•    Network upgrades implementation of DMZ
•    Single Sign On for member facing services 

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IT operations and ICT pipeline
•    Operating environment consolidation
•    Hardware consolidation
•    Service desk SLA’s and engagement model and upgrade to ticketing systems
•    Mobility solutions
•    DR and BCP

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Data access and management 
•    Data cleaning and uplift at source and on input
•    Data warehouse design and implementation 
•    Uplift to visualisation and reporting 
•    Single Member View
•    Reporting consolidation 

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Customer Experience Strategy 
•    Design and development of a four stream CX strategy including measurement frameworks and targets that was presented and approved by the board
•    Presentation across business
•    Owner for MVP 1 and 2
•    Introduction of physical Agile Wall to drive out comes

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API strategy 
•    Development of business case for board approval 
•    API strategy and oversight of MVP 1 planning and release
•    Operationalise API within business 
•    Integration of three applications 

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Portfolio Management Office
•    Development of a three-part project deliver framework 
•    Introduction of Lean, Agile and Iterative strategies 
•    Introduction of Portfolio lead frameworks and reporting
•    Implemented Agile planning and iteration management 
•    Oversight of Project artefacts and improvement.