Summary

An energetic and highly experienced executive leader with significant success in large scale transformation, service innovation and commercialisation programs.  Blending multi disciplinary skill development with strategic, tactical and operational leadership across not for-profit, commercial and government sectors.

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I am a passionate and energetic multi-disciplinary generalist with deep specialist skills at both a technical and strategic level. I can present and engage Boards and cut code with a developer.

I can design and run direct customer research and design a data strategy, implementing a data warehouse and a Single Customer View across multiple channels.

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I am comfortable talking to technical teams about ACL’s and F5’S during a working party on the next Security upgrade as I am talking to a Portfolio Manager about the delivery framework required to deliver a large program of work.

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I can read a JSON response as easily as I can read a Business and Functional requirements document and RFQ response.

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I can write stories and acceptance criteria with the same skill I can develop a three year, million dollar business case that gained Board approval on the first submission.

Specialising in:

• Green field initiatives

• Operational and service transformation

• Digital and product capability development

• Customer Experience, Interaction Design, Communication Design and User Centred Design and Research.

Key successes include:

• Transformed the technical capability of a leading Industry Super fund - Energysuper. Leading the design and implementation of Data (including Analytics and Visualisation), API strategy, CX Strategy, the Portfolio Management Office, Single Sign On and Cyber Security at a Senior Executive Level. Introducing Lean, Agile and MVP concepts and artefacts. 

• Accountable for the ICT and AV streams of the accommodation move for Energy Super. Responsible for the program management and delivery.  

• Accountable for the data and digital migration during the Administration transition form IFAA to LINK Group

• Transformed Queensland Government digital service delivery through: formation of industry partnerships, delivery of QGOV Online Program and Introduction of Agile, Lean and MVP as part of the government's digital development framework. The products are still in use by Queensland Government Agencies 8 years later.

• Been responsible for the delivery of 7 major QLD Government election commitments including – Right to Freedom Online Portal, Open Data portal, Online Domestic Violence application, Single Website Experience, Whole of QLD digital payment platform.

• Grown not-for-profit organisations through improved use of technology and digital channels.

• Influenced next generation of digital skills by lecturing and tutoring in Web Development  at Queensland University of Technology

• Established, grown and evolved my own small start-up; delivering communication and digital projects for Local and State Government and Not-for-profit agencies and infrastructure services for small businesses

• Led  20 leaders and volunteers to develop partnerships, fundraise and coordinate projects for a not-for-profit community organisation.

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Expertise

• Data - management, security, warehouse and visualisation

• Lean and Agile thinking 

• Minimum Viable Product 

• Strategic technology planning and leadership

• Vendor, contract and stakeholder negotiation and management

• Creative thinking and innovative change management

• Research and strategy development 

• Vision development and establishment

• Portfolio, Program and Project governance 

• MSP, Prince 2 and Agile methodologies