David Portfolio - Director Justice Services
Director - Revitalisation
Delivery of Revitalisation Program to digitise and commercialise over 10 million RBDM registry records and collections
Development of Born Digital Stay Digital strategy and delivery of enterprise digital transformation program resulting in 100% of RBDM's services available online, decreasing service operational service costs
Creation of commercial marketing capability, lifting community brand awareness 200% and new digital product sales 60%
Implementation of Agile - Kanban, Lean and iterative thinking and principles.
Establishment of customer research capability, driving customer-centric business improvement programs to increase community digital participation in registry events, promotions and product sales
Development and leadership of customer experience frameworks, increasing positive customer engagement by 24%.
On the steering committee for:
CIDM - whole of government Customer Identity Management
Open Data
One Stop Shop
Professional Appointments
General Manager - Digital Transformation and Analytics, Energy Super
June 2014 - June 2019
Director - Digital Transformation and Counter, Justice Services
June 2014 - April 2015
Director - Revitalisation, Registry of Births, Deaths and Marriages
Aug 2013 - June 2014
Director - Self Service, Smart Service Queensland
Mar 2012 - Aug 2013
Programs Manager, Smart Service Queensland
Feb 2010 - Feb 2012
Products Manager, Smart Service Queensland
April 2007 - Jan 2010
Unit Coordinator, Queensland University of Technology
2008 - 2010
Lecturer, Queensland University of Technology
2006 - 2008
Managing Director, TWCMAD
2004 - 2007
Technology Manager, Lifeline Community Care (Uniting Church)
2001 - 2004
WR Black - Resource Room cordinator
1998 - 2001